boy am I blowing their average!

[tollermom]

PODS website says "the average wait time to reach an operator has been 12 seconds" when waiting for LiveChat.

I'm at 7... now 8 minutes... no sign of a human, but the bot wanders through and does the "All operators are current assisting others" thing every minute or so.

Edited to add: And now, 35 minutes in, I have a human telling me to wait, instead of a digital recording. Gee, that's an improvement...

Edited again: Oh, gee, that's customer service. I asked my question, in the window where "Patty" kept saying "thank you for your patience" alternating with a few other platitudes, and then I finally went to sort through some stuff so I could take out the trash. In the five minutes I was gone, "Patty" apparently finally showed up in the chat window, never answered my question, and then disconnected me "due to no response." Maybe I don't wanna do business with PODS after all...

Comments

[jerusha.livejournal.com]

Did some poking at the Intarwebs for you: looks like the two trade associations are the Mobile Self-Storage Association (http://www.ms-sa.org/) and the National Portable Storage Association (http://www.npsa-us.org/). Through the latter's website I got Mobile Mini, Inc (http://www.mobilemini.com) - they have an Indianapolis location, and give service area as "Indianapolis and Central Indiana" - anything more detailed you have to go through the motions of requesting a quote and so forth. But they may oblige where PODS fails - I hope so, at least.

[tollermom]

Oh, cool! I hadn't run across them. I did find 1800packrat.com, which is basically a PODS knock-off, and they apparently do deliver to Frankton. I've filled out the quote request for mobilemini too, so I should know tomorrow which is the better deal.

Thanks!

[(Anonymous)]

There's also getasam.com. They have a couple of Indy locations and you can put your zip codes in and see if they go where you need them.

jeani