the insurance saga continues...

[tollermom]

So... I've got emails documenting where my agent told me he'd make sure everything got changed from old insurance to new insurance last year.

This morning, after having emailed him last night to explain what was going on, I get an email from him that (a) shows that he didn't bother to actually read and comprehend my entire email from last night and (b) stating that I'd need to pay Indiana Farmers immediately in order to keep the policy in force.

Now, I'm willing to admit that this is not Indiana Farmers' fault. However, it _is_ my agent's fault as far as I'm concerned, and it's his problem to straighten out. And I don't really care, at this point, if the IF policy lapses for a week while they wait for payment from the mortgage company, since I'm apparently already (still?) covered under the policy with the old company.

*sigh*

And my agent wants to call me to "discuss it". No. Really. Email please... at least that way I have the paper trail to document the stupidity.

I'm finding it interesting, because he was great to deal with in the process of getting the policies (he has my homeowners and both auto policies), but he's been completely useless when I've needed him to actually _do_ something since then. Silly me... I thought the whole point of having an agent was so that they did all the crap work so I didn't have to. If I have to deal directly with everybody myself, what do I need him for?

(And yes, I'll be changing agents when I move. Grrr...)

Comments

[pocketnaomi.livejournal.com]

Unfortunately, agents are hired on their sales ability, not on their performance-after-the-sale ability. Sorry to hear about the craziness; good luck unsnarling.