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tollermom

April 2017

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I came to the new house today armed with the laptop, the cellphone, and a pen and paper, determined to slay the dragon which is Verizon's DSL activation.

Tried again to verify that their web-based activation system wouldn't work. It wouldn't. I could get there, but it would get halfway through the process and want to start installing software which I didn't want. Yay.

So I called Verizon, and waded through their byzantine menu system, which finally asked me if I was using Windows or Mac. I replied Mac and it promptly send me to Windows support... in India... over a b-a-d VOIP connection.

Lovely.

Wherein Debbie's patience is tested to the max... )

So I'm online from the new house now!

Now to lock down the wireless router, which is currently wide-open. Yay for functioning internet!
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The DSL is alive at the new house, but I can't connect to it because they _insist_ that you run their stupid installer and it absolutely refuses to run on my laptop. Whether I download it or run it from the provided CD, it gets to the same point (checking for software updates) and just hangs there. System logs show tons of errors where the app is looking for files that don't exist or trying to access scripts that aren't configured correctly.

Of course, I _could_ have solved all of this with a simple phone call to support to get the user name and password set up, but since I keep forgetting to take a landline phone to the new house, and since I drove up there today w/out my cell, I'm still without working internet access up there. *sigh*

Oh well... tomorrow I'll remember the cell and hopefully I'll get a tech with a clue and we can get this all finished!
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